Ironically, customers whose complaints are resolv are often more loyal than those who have always been satisfi. Some purchase expensive goods and are ready and interest in buying more. Others buy in bulk and may never buy again. Marketers should focus on the most profitable new buyers and try to get them to buy often. Long-term buyers yield higher profits for four reasons: Repeat buyers, if they belong to a group of highly satisfi customers, buy more.
Having us the seller’s services once
The buyer will continue to buy from that rich people number data seller, mostly out of inertia. If the nes grow, they will buy more. There are two ways to attract buyers: Cross-selling: A seller adds other items to his line that may be attractive to buyers, or attracts buyers’ attention with new items. A computer salesperson can show a buyer a printer, modem, software, and other items that will make the computer work more efficiently.
Reselling: In cases where the equipment
Wears out or nes to be updat at certain intervals, the seller can help the buyer realize the advantages of early replacement and an improv version. By knowing when a customer bought a car or computer, the company can determine when it’s worth their logical structure allows developers starting to talk about a newer, better version. Repeat customer service is expensive in the long run. Dealing with a repeat customer becomes routine. Much is agre upon without many formal contracts.
Trust is built and it saves both parties a lot of time and money
Very satisfi buyers often recommend the seller to other potential buyers. Regular buyers are less sensitive to reasonable price increases. Since buying house b long-term customers bring more profit to the company, they are often treat differently. After determining the most profitable customers, the company should congratulate them on their birthday, from time to time make them happy with small gifts or invitations to sports or cultural events, and other nice things. The more a customer likes a company, the more likely they are to speak well of it, whether ask or not. The best advertisement is a satisfi customer .