However, it is less likely that a very satisfi customer will start looking for another supplier who can offer him a product of the same quality. If the company wants the customer to come back, it must regularly check whether the customer is satisfi. Studies show that about 25 percent of customers are dissatisfi, and even 95 percent of customers do not complain because they do not know how or to whom to complain, or they think it is not worth it.
Perhaps the sellers are too aggressive
Obsessively push the customers products chinese in europe or services that they do not really ne. Or maybe the company overestimat its products or services and disappoint customers. In any case, it is unlikely that such buyers will return. When a buyer is disappoint, it is not only his future purchases that are lost. The company should not react too casually to the customer’s anger.
Research shows that a disappoint customer tells at least 11 people
Who in turn share the news with others, resulting in an exponentially growing number of potential customers who have heard negative reviews to be easy for users to about the company. Thus, the company loses not only the future purchases of an unsatisfi customer, but also many potential customers who decide not to buy the company’s products. However, companies do not want to lose customers and create such systems to keep customers coming back.
Creates a system to receive and resolve customer complaints through
A toll-free phone line or e-mail throughout the week. The dissatisfi buyer is contact as soon as possible. The slower the company buying house b reacts, the more dissatisfaction grows and the spread of negative language. Responsibility is assum and the buyer is never accus of being wrong. People who are able to empathize with the problems and feelings of others are assign to serve the customers. Problems are solv quickly and in favor of the buyer. Most buyers don’t ask for compensation, they just expect the company to understand them.