A manager complains about declining sales and demands solutions from the team. People in the company give really useful advice, such as studying the reviews on the website in detail, improving customer service, or updating the product range. To each suggestion, the person replies: “Yes, but we don’t have the resources for that” or “Yes, but our market is too conservative for such changes.
In this way he demonstrates an unwillingness
To look for solutions and focuses only on the problems. the author of the book recommends shifting responsibility back to the person. You need to ask panama phone number library clarifying questions: “Do you have any ideas on how we can solve this, given our limitations?” This will force him to look for a new solution on his own. Game “Wooden Leg” According to Eric Berne’s book.
The Wooden Leg Game often manifests
Itself in the form of people making excuses. The essence of the game is that a person constantly refers to a “wooden leg” – a reason that allegedly makes it impossible to perform his duties. This reason can be both real and imaginary. It allows people to avoid criticism and responsibility for their poor performance. Example of the game An employee is not meeting his customer acquisition targets.
He claims that his failures are due
To an outdated prospect database. The employee insists that all the methods he uses should work. But, for example, poor email and bad data are preventing one of the best ways to increase him from achieving results. In this way, he shifts the responsibility for the failure to the tools he uses, not to his efforts. How to exit the game It is quite difficult to simply take and leave this game.
To do this, in our example
The manager needs to get a full description of the problem. Then cg leads he must audit the database together with the employee to determine its relevance and effectiveness. It might be worth organizing trainings on working with new data collection and analysis tools. This will not only eliminate objective obstacles, if they really exist, but will also provide the employee with additional resources and knowledge. Game 5 “I’ll show them” This game is often found in competitive work environments. People strive to prove their superiority using less than environmentally friendly methods.